Shenzhen Yifeng Motor Co., Ltd

  The advantages and value of Yifeng Motor products. The after-sales service focuses on solving the technical problems of the product. Adhere to the service concept of "service channels, win-win cooperation", and continue to create value for customers.

A. Accept customer inquiries and provide customers with answers to related questions about product information; 

B. Accept customer complaints, track and coordinate and solve difficult problems and opinions raised by customers during the company’s business cooperation process; 

C. Actively communicate and contact customers, Understand customer needs and feelings, and timely feedback customer information to relevant departments and follow up and handle them properly.

1. After-sales service:

The company has a considerable number of professional and technical personnel and engineering project service personnel, pursuing the "customer first" principle, to provide all users with a full range of technical support and quality services.

2. Quality warranty period and scope:

All performance indicators in order to prevail sample production, according to "Product Specifications" for the standard test use , provide a year warranty. Indeed as product quality problems from the date of purchase, a year occur in normal use failure, can enjoy free maintenance; over the warranty period provide lifelong maintenance; non-warranty items (such as natural disasters or man-made damage) repair , The replacement of parts is calculated and collected at the actual cost

3. Abnormal warranty scope:

1. Exceeding the warranty period;

2. Failure to use, maintain, or keep in accordance with the product specifications and cause damage;

3. Unauthorized modification (replacement) of product components ;

4, the product portion member is missing, deformation, fracture, scratches, corrosion, rust and stain serious;

5. The product model or serial number does not match the actual product;

6. Damage caused by man-made reasons or other force majeure.

4. Warranty certificate:

1. Fill in the complete warranty card;

2. Valid shopping voucher (shopping invoice or order or purchase and sale contract).

Contact us

136 5242 3081 24-Hour Hour Hotline
Wechat QR code
Copyright © 2019-2021 Shenzhen Yifeng Motor Co., Ltd.  Address: 606, building a, No.144, Second Industrial Avenue, tangxiayong community, Yanluo street, Bao'an District, Shenzhen